Cancellation Policy

Updated 4 October 2026 (payment timing and transfer wording clarified; applies to new bookings from that date). Updated 25 September 2026 (Ocean Match added). Updated 9 September 2026 for new bookings. Paid 2026 trips stay on the April 2026 text.

Ocean Calling Retreats collaborates with small local partners, independent instructors, guides, and family-run accommodations across all retreat destinations. Each booking requires advance planning and commitment from the local community, often weeks or months before the retreat begins.

For this reason, all deposits are non-refundable. Your deposit secures your place in the retreat and allows local partners to reserve time, prepare equipment, and organise the experience in advance. The remaining balance is due 60 days before the retreat start date. Where possible, it can be paid in monthly instalments, with the last instalment paid by that date. This approach supports fair working conditions and helps protect the people and environments that make these journeys possible.

If you are no longer able to attend, the deposit is non-refundable and cannot be transferred. Any payment you have made beyond the deposit can be transferred once to another Ocean Calling Retreat within 12 months, within the same retreat category and subject to availability, provided written notice is received at least 60 days before the retreat start date. The new booking requires its own deposit.

If the new retreat is priced higher, the difference must be paid. If the new retreat is priced lower, the difference is not refunded.

Cancellations made within 60 days of the retreat start date are non-refundable, as local services, instructors, accommodation partners, and operational resources will already have been fully confirmed.

Leaving early, skipping meals, or being unhappy with a host is not a cancellation. It is handled on-site the same day (fix, credit, or you leave). No refund for unused days. Use your travel insurance for personal decisions.

Ocean Match: your personal match and itinerary

Ocean Match is a paid personal service. Rocío reads your answers herself and prepares your match (Quick match) or your personal itinerary (Match and plan), based on what you told us.

• Before Rocío sends it: if you change your mind, write to hello@oceancallingretreats.com before your match or itinerary has been sent, and we refund the fee in full.
• After it is sent: the fee is not refundable, because the research is done and made only for you.
• If we are late: Rocío replies within 24 hours. If she does not, you get your money back.
• If we cannot help: if Rocío cannot find a place that fits your answers, she tells you honestly and refunds the fee in full.
• Changes: if something in your match is unclear or a detail is wrong, tell us and Rocío corrects it at no cost.
• What an itinerary is: a personal plan with ideas, seasons, places and the kind of local team Rocío trusts. It is not a booking. Prices, dates, availability and rules can change, and wildlife is never guaranteed.
• If you book afterwards: if you book one of our hosted trips, the Ocean Match fee comes off the trip price. Any trip you book, with Ocean Calling or with a local partner, follows its own booking and cancellation terms, shown before you pay.

By confirming your booking, you acknowledge and accept this cancellation policy.

If you have any questions before booking, please contact

hello@oceancallingretreats.com