Ocean Calling Retreats - Operated by Rocío Ruiz

Ocean Calling Retreats, operated by Rocío Ruiz, is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with Ocean Calling Retreats through bookings, consultations, itineraries, retreats, or communications.

By using the services of Ocean Calling Retreats, you agree to the terms outlined in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Ocean Calling Retreats
Operated by Rocío Ruiz
Switzerland

For any privacy-related inquiries, you may contact us directly.

2. Personal Data Collected

Ocean Calling Retreats collects personal data necessary to provide services and ensure a safe and smooth experience.

This may include:
• full name
• email address
• phone number
• passport details (if required for travel coordination)
• emergency contact information
• travel preferences and itinerary details
• health information voluntarily provided for safety purposes
• payment-related information (processed via secure third-party providers)

Only information relevant to the service is collected.

3. Purpose of Data Collection

Personal data is collected and used to:
• organise and manage bookings, itineraries, and retreats
• communicate with participants before, during, and after services
• coordinate with trusted third-party providers
• ensure participant safety and appropriate planning
• provide personalised travel recommendations
• comply with legal and administrative obligations

Data is never collected for purposes unrelated to the services provided.

4. Legal Basis for Processing

Personal data is processed based on:
• the performance of a contract (services booked)
• your consent (when voluntarily providing information)
• legal obligations under Swiss law
• legitimate interest in delivering and improving services

5. Sharing of Data

Personal data may be shared only when necessary and strictly within the scope of service delivery.

This may include:
• dive centres and freediving schools
• accommodation providers
• transport operators
• retreat partners and local collaborators
• payment processors

All third-party providers operate under their own privacy policies and are responsible for their own data handling.

Ocean Calling Retreats does not sell, rent, or trade personal data.

6. International Data Transfers

As services involve international travel, personal data may be transferred outside Switzerland or the European Economic Area.

In such cases, Ocean Calling Retreats ensures that data is shared only with trusted providers and only when necessary for service delivery.

7. Data Storage & Security

Personal data is stored securely using appropriate technical and organisational measures to prevent:
• unauthorised access
• loss or misuse
• alteration or disclosure

Data is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements.

8. Health & Sensitive Information

Any health-related information shared is strictly voluntary and used only to support safety during travel or activities.

Ocean Calling Retreats:
• does not verify medical information
• does not provide medical advice
• stores such data with increased confidentiality

Participants remain responsible for the accuracy of the information provided.

9. Your Rights

Under applicable data protection laws, you have the right to:
• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• withdraw consent at any time
• request restriction of processing

Requests can be made at any time and will be handled within a reasonable timeframe.

10. Cookies & Online Data

If Ocean Calling Retreats uses a website, basic data such as cookies or analytics may be collected to improve user experience.

This may include:
• website usage data
• device information
• general location data

No intrusive tracking or profiling is conducted.

11. Communications

By providing your contact details, you agree to receive communications related to your booking, itinerary, or retreat.

Ocean Calling Retreats does not send unsolicited marketing communications without consent.

12. Third-Party Links

Any links to external websites or providers are subject to their own privacy policies. Ocean Calling Retreats is not responsible for how third parties handle personal data.

13. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in services, legal requirements, or operations.

The latest version will always apply.

14. Governing Law

This Privacy Policy is governed by the laws of Switzerland.

15. Acceptance

By using the services of Ocean Calling Retreats, you confirm that you have read, understood, and accepted this Privacy Policy

Privacy Policy